Faculty Member
N. Nurlaela Arief
People and Knowledge Management (PKM)
Expertise
Strategic Communication, Sustainability Communication, Corporate Communication, Health & Pharma Strategic Communication, Risk & Health Communication, Public Relations & Reputation Management, Marketing Communication, Intercultural Communication
2024
Bachelor Management in Human Resource, Faculty of Economic (Extension Class), UNPAD
2013
Master of Business Administration, Institut Teknologi Bandung
2018
Doctor in Health Communication, Faculty of Communication Science, Padjadjaran University

Profile

Dr. N. Nurlaela Arief—widely known as Dr. Lala Arief—is a distinguished Indonesian Public Relations and Communication professional specializing in Strategic and Corporate Communication. She currently serves as Director of Communication and Public Relations at Institut Teknologi Bandung (ITB) (2025–present), following her tenure as Head of Marketing Communication, Admission, and Industry Relations at The School of Business and Management, ITB (SBM ITB) from 2000 to 2025. She is also the former Head of Corporate Communications at Bio Farma, Indonesia’s state-owned biotech company now evolving into a life sciences enterprise. With over 20 years of professional experience, she has held numerous strategic and leadership roles in corporate, academic, and organizational settings.

Dr. Arief holds a Bachelor’s degree in Management from Padjadjaran University, a Master of Business from Institut Teknologi Bandung (ITB), and a Doctorate in Communication (Cum Laude) from Padjadjaran University, with her dissertation focusing on risk and health communication in vaccines. She also earned a qualification in English Communications from Nanyang Polytechnic, Singapore, and is certified in Sustainability Communication from the London School of Economics, UK (2025).

She has published academic articles in SCOPUS-indexed journals and authored several books, including Public Relations in the Era of Artificial Intelligence and Corporate Communication. Her thought leadership also extends to national media opinion pieces and co-authored book chapters.

Dedicated to advancing the profession, Dr. Arief has served as Chairperson for PERHUMAS Bandung–West Java (2015–2021) and Chairperson for Regional & Social, FHBUMN (2016–2018). She currently holds the position of Vice Chairman of PERHUMAS Indonesia (2021–2024) and (2024-2027).

Her international academic engagements include guest lecturing on Employer Branding at Singapore Management University (2023–2024), University of Malaya (2023), and serving as a Visiting Professor at RheinMain University, Germany (2025) for Media & Corporate Communication.

Grants, Projects & Achievements

  • Research Grant from P3MI ITB, 2020 (Research Coordinator / Chair)
  • Research Grant Joint Research International SBM ITB & Huddersfield Business School, UK , 2020 (Research Coordinator / Chair)
  • Research Grant Joint Research International SBM ITB – University of Malaya – Universitas Syiah Kuala, Banda Aceh (2021) Members of Research Team
  • Research Grant, P3MI ITB (2021)
  • Research Grant Riset Unggulan ITB, 2021
  • Research Grant Riset Lintas Fakultas / Sekolah : SBM ITB, Sekolah Farmasi ITB & Pusat Penelitian Nanosains dan Nanoteknologi (PPNN) ITB, Ketua tim Market Riset
  • Research Grant Joint Riset International ITB & Griffith University, 2022 (Research Coordinator / Chair)
  • Research Grant Joint Riset International ITB & UM Malaysia, 2023 (Research Coordinator / Chair)
  • Research Grant from SBM ITB, ESG Communication (2025) (Research Coordinator / Chair)
  • PERHUMAS INDICATOR, 2023 & 2025 (Research Coordinator / Chair)
  • Achievements: Penerima Penghargaan ITB, Kategori Pengembangan Institusi, 2021
  • Achievements: Penerima Penghargaan SBM ITB, kategori Pengabdian Masyarakat,2021
  • Achievements: Paper terbaik bidang komunikasi kesehatan dari Menteri Kesehatan Indonesia (2019)
  • Achievements: Menteri Kesehatan RI The Best Spokesperson for Pharma (2019)
  • Achievements: Insan PR Indonesia (2016)
  • Achievements: Tokoh PR Inspirasional (2015)
  • Achievements: Best Public Relations Manager BUMN in Indonesia (2013) dari Menteri BUMN RI Dahlan Iskan

Publications

  • Comparative analysis of health authorities’ spokespersons and health influencers during the COVID-19 pandemic https://f1000research.com/articles/12-90 Pharma 4.0: Analysis on Core Competence and Digital Levelling Implementation in Pharmaceutical Industry in Indonesia https://doi.org/10.1016/j.heliyon.2022.e10347
  • mployee Influencer Management: Evidence from State-Owned Enterprise in Indonesia https://www.emerald.com/insight/content/doi/10.1108/JCOM-03-2021-0031/full/html
  • Sustainability communication through Bio-based Experiential Learning https://www.mdpi.com/2071-1050/14/9/5204
  • Perception and Sentiment Analysis on Empathic Brand Initiative During the COVID-19 Pandemic: Indonesia Perspective https://journals.sagepub.com/doi/full/10.1177/09732586211031164
  • Counterfeit Vaccine in Indonesia:Managing the Issue in Media., Journal of Communication Management. 22/4. DOI:10.1108/JCOM-09-2018-0081 SCOPUS Q1