Santi Novani

Associate Professor

Decision Making and Strategic Negotiation Interest Group

Email: snovani@sbm-itb.ac.id
Research Interest: Service Science, Hypergame, Agent Based modeling, Decision Making, creative problem solving
Office Location: Faculty Room-5th Floor, Labtek XIX-Freeport Building, SBM-ITB

Santi Novani

Associate Professor

Decision Making and Strategic Negotiation Interest Group

Profile

Santi Novani earned her Doctoral from the Department of Value and DecisionScience, Tokyo Institute of Technology. Her research interests include service science, game theory, decision-making, multivariate statistic, and negotiation. She has several international publications, including Journal Systems Research and Behavioral Sciences, Wiley & Son. She has also served as a member of the project, including research awards by DIKTI, JSPS, and LPPM ITB. Her research interests are value co-creation in service systems using modeling and simulation.

Teaching

MB1201 - Business Statistics
MB2004 - Decision Making
MB2101 - Decision Making
MB2105 - Integrated Business Experience I
MB2204 - Integrated Business Experience II
MB3003 - Decision Management and Negotiation
MB3102 - Business Research Method
MB4013 - Multivariate Statistics
MB4034 - Modelling and Simulation for Decision Analysis
MB4035 - Co-creation and Collaboration
MB4041 - Modelling and Simulation for Decision Analysis
MB5007 - Fundamentals of Decision Making in Organization
MB5101 - Research Methodology
MB5102 - Quantitative Research Methodology
MB5103 - Qualitative Research Methodology
MB5104 - Quantitative Research Methodology
MB5201 - Practice in Data Analytics
MB5207 - Advanced Statistics
MB6017 - Creative Problem Solving
MB6018 - Service Science Management
MB6051 - Service Science
MB6052 - Creative Problem Solving
MB6054 - Agent Based Modelling and Simulation
MB60M7 - Introductions to Research Method & Decision Making
MB7011 - Research Methodology
MB7102 - Quantitative Research Methodology
MB7102 - Theory and Model Development
MB7104 - Theory and Model Development
MB7201 - Quantitative Research Methodology
MB7202 - Quantitative Research Methodology
MB8002 - Critical Thinking Systems
MB8003 - Critical Systems Thinking
MB8003 - Dynamic Cocreation
MB8008 - Advanced Topics in Management 2
MB8009 - Soft Systems Thinking
MB8020 - Advanced Topics in Management 2
MB8052 - Creative Problem Solving
MB8080 - Advanced Topic in Management
MB9091 - Progress Seminar I
MK2105 - Multivariate Statistics (P)
MK3025 - Decision Making and Analysis
MK3030 - Collaboration and Co-Creation for Entrepreneurship
MM5007 - Strategic Decision Making and Negotiation
MM5008 - Strategic Decision Making and Negotiation
MM5009 - Strategic Decision Making and Negotiation
MM6049 - Service Science
MM6051 - Modelling for Business
MM6053 - Business Collaboration
MM6094 - Research Methodology for Business
MM6098 - Research Methodology for Business

Education

2013	Doctor (Research) in Service Science Tokyo Institute of Technology, Japan
2005	Master in Industrial Management and Engineering Institut Teknologi Bandung , Indonesia
2000	Bachelor in Mathematics Universitas Padjajaran, Indonesia

Professional Certification

2017 - Present	National Lecturer Certification Issued by The Ministries Of Research, Technology, And Higher Education of the Republic of Indonesia
2016 - 2017	Problem Solving and Decision Making Issued by Kepner-Tregoe Southeast Asia Limited.

Appointments

2016 - 2017	Interest Group/Expertise Group Head Decision Making and Strategic Negotiation Sub Interest Group School of Business and Management Institut Teknologi Bandung
2015 - Present	Governing Body Lembaga Pengembangan Inovasi Kewirausahaan (LPIK) ITB

Research Award

2023	Sadulur: Big Data Platform untuk UMKM Internal level research award/sponsorship granted by ITB
2023	Strategi Food Bank dan Stakeholders dalam Memenuhi Kebutuhan Gizi untuk Meningkatkan Ketahanan Pangan di Jawa Barat Internal level research award/sponsorship granted by ITB
2023	Peran Engagement Mahasiswa terhadap Ekosistem Manajemen Pengetahuan dan Technopreneurship Internal level research award/sponsorship granted by ITB
2023	How Collaboration Promotes The Circular Economy using Service Science Lens: Combining Soft and Hard System Methodology (Case Study: Food and Beverage in Indonesia) International level research award/sponsorship granted by Asahi Glass Foundation
2023	Bridging the Gap of Practical Aspect in Business School Learning using global-Project Based Learning Internal level research award/sponsorship granted by ITB
2023	STEP K-12 - Empowering Young Generation with System Thinking for K-12 Internal level research award/sponsorship granted by ITB
2023	Value Co-Creation Menuju Bisnis Berkelanjutan Dalam Ekosistem Akuakultur Indonesia Internal level research award/sponsorship granted by ITB
2023	Penerapan Implementasi Sistem NYAMPIH Dalam Upaya Perilaku Rumah Tangga dan Sektor Bisnis Terhadap Sistem Pengelolaan Sampahnya untuk Menjadikan Zero Waste City, Sustainability, & Green Job di Kota Bandung Internal level research award/sponsorship granted by ITB
2022	Empowering Young Generation with System Thinking Internal level research award/sponsorship granted by PPMI SBM ITB
2022	Increasing Network Effect of Digital Platform Ecosystems through Value Co Creation between Agricultural Producer Communities and Retail Communities in West Java Internal level research award/sponsorship granted by PPMI SBM ITB
2022	Penentuan Model Pandangan Berbasis Sumber Daya Stratejik (Strategic-Resource-Based View) Pada Sektor Perbankan Dengan Metode Fuzzy Internal level research award/sponsorship granted by PPMI SBM ITB
2022	Consensus Building Using Service Science in a Group of Interacting Stakeholders Toward Food Security: an Agent-Based Modelling (ABM) Internal level research award/sponsorship granted by PPMI SBM ITB
2022	Strategi Penguatan Ekosistem Umkm Jawa Barat Di Era Pandemik Covid-19: Pendekatan Soft System Dynamic Metodologi Dan Service Sistem Perspektif Internal level research award/sponsorship granted by PPMI SBM ITB
2022	Peningkatan Penerimaan Teknologi Aplikasi Mobile iPOSYANDU oleh Kader Kesehatan: Perspektif Service Science Internal level research award/sponsorship granted by Riset ITB
2021	Tourist Behavior Analysis for SME's Strategy Development to Response covid-19 in Tourism Sector International level research award/sponsorship granted by SBM ITB
2020	Institution modelling within the service ecosystem as a Public Goods Game: an Agent-Based Simulation in Digital Creative Industry case International level research award/sponsorship granted by SBM ITB
2019	Co-creating Values with Open Innovation: Planning Technology-based Tourism Innovation (Case Study: Java South Beach) Internal level research award/sponsorship granted by SBM ITB
2019	Service-Ecosystem di Sektor Pariwisata dengan Menggunakan Perspektif S-D Logic: Studi Kasus Pantai Selatan Jawa Internal level research award/sponsorship granted by SBM ITB
2019	The Situational and Social Drivers of Littering Behaviour across Citarum River Internal level research award/sponsorship granted by SBM ITB
2019	Cultural Influences on Risk Tolerance Evidence: International & National Business Student in Indonesia Internal level research award/sponsorship granted by SBM ITB
2019	Interaksi antar Entitas dalam Service Ecosystem pada Peer-to-Peer Accommodation di Bandung Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2019	Integrating Methods Training and Community-based Participatory pada Para Pemilik Kios di Taman Wisata Papandayan Garut Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2019	Sampah Harianku: Eksplorasi Strategi Perubahan Perilaku Terhadap Sampah untuk Anak Usia Dini melalui Pembelajaran Jurnal Harian Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2019	Pengembangan Platform Personal Knowledge Management Untuk Kelas Kewirausahaan Berbasis ICT Melalui Pendekatan Servis Sains Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2019	Mendesain tata kelola yang efektif pada pelaksanaan corporate university di Indonesia: Suatu Studi Eksplorasi Internal level research award/sponsorship granted by SBM ITB
2019	Validasi Kuesioner Psikososial Kopenhagen pada Badan Usaha Milik Negara di Indonesia Internal level research award/sponsorship granted by SBM ITB
2018	Status and Trends in Woman Entrepreneurship in Indonesia: An Empirical Investigation Based on Global Entrepreneurship Monitor Data National level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2018	INTEGRASI WOMAN ENTREPRENEUR DALAM EKOSISTEM PARIWISATA DI KABUPATEN PANGANDARAN Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2018	DYADIC INTERACTION UNTUK MENCIPTAKAN VALUE CO-CREATION DALAM COLLABORATIVE CONSUMPTION DI INDUSTRI AKOMODASI Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2018	Pengembangan Aplikasi Text Mining Menggunakan Metode Stepss Pada Pariwisata Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2017	Pengembangan algoritma mengidentifikasi informasi hoax menggunakan data mining di media sosial Internal level research award/sponsorship granted by SBM ITB
2017	Collaboration between university and industry as’ implementation of entrepreneurship university : mapping excellency and priority of ITB s research products National level research award/sponsorship granted by ITB
2017	Membangun Model Value Co-Creation sebagai Penentu Keberhasilan Start-Up Companies di Indonesia (Studi Kasus di Industri Kreatif di Bandung) Internal level research award/sponsorship granted by SBM ITB
2017	Pengembangan Hubungan Industri dan ITB Perguruan Tinggi sebagai Implementasi dari Enterpreneurship University: Mapping Excellency and Priority Hasil Riset ITB Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2017	Pengembangan Platform Co-creation Digital dalam Pengembangan Pariwisata Jawa Barat Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2017	Model Platform Co-creation Digital untuk menunjang Pariwisata di Jawa Barat: Pendekatan Service Science Internal level research award/sponsorship granted by P3MI/Institut Teknologi Bandung
2017	Aplikasi data mining untuk menentukan suatu informasi menjadi “viral” di sosial media Internal level research award/sponsorship granted by SBM ITB
2016	Analisis Service Sistem Science Perspective: Penciptaan Nilai Bersama Pada Klaster Industri (Studi Kasus: Batik Solo) National level research award/sponsorship granted by Kemenristekdikti (Ministry of Research, Technology, and Higher Education)
2016	Model Co-evolution dari Ekosistem Service Industri Kreatif: (Studi Kasus Fashion Hijab di kota Bandung) Internal level research award/sponsorship granted by Institut Teknologi Bandung
2016	Model Pembuatan Kebijakan Menggunakan System Dynamic untuk Menciptakan Ekosistem yang Berkelanjutan pada Industri Kreatif: Studi Kasus Fashion Hijab di Kota Bandung Internal level research award/sponsorship granted by SBM ITB
2016	Pemodelan Kemacetan di Kota Bandung: Suatu Pendekatan Berbasiskan Agen National level research award/sponsorship granted by LPPM ITB
2016	Model Virtual Co-Creation Berdasarkan Perspektif Service Dominant Logic: (Studi Kasus Penciptaan Produk Ramah Lingkungan pada Ekosistem Fashion Hijab di Kota Bandung) Internal level research award/sponsorship granted by SBM ITB
2016	Penciptaan Nilai Bersama Dalam Industri Kreatif Untuk Menunjang Sektor Pariwisata di Kota Bandung Internal level research award/sponsorship granted by Institut Teknologi Bandung
2015	Value Co-Creation antar Pemangku Kepentingan dalam Pengembangan Pariwisata Solo dengan Pendekatan Analisis Service Science Internal level research award/sponsorship granted by SBM ITB
2015	Pengembangan Nilai Untuk Produk Makanan Organik Melalui Proses Ko-Kreasi (Studi kasus: Organik Bandung) Internal level research award/sponsorship granted by SBM ITB
2015	Proses penciptaan nilai bersama (value co-creation) dengan pendekatan soft system dinamik (studi kasus: Solo sebagai Ibu kota Batik) Internal level research award/sponsorship granted by SBM ITB

Journal Articles

2024	Tourism entrepreneurship research: a mixed embeddedness approach Santi Agustina Manalu,Togar M. Simatupang,Santi Novani. Cogent Business and Management. Vol. 11 No. 1 (2024).
2024	CO-CREATION OF COLLECTIVE VALUES: NURTURING THRIVING RURAL ENTREPRENEURSHIP. Brilliant Asmit,Togar M. Simatupang,Bambang Rudito,Santi Novani. Indonesian Journal of Business and Entrepreneurship. Vol. 10 No.3 (2024).
2024	Uncovering the building blocks of rural entrepreneurship: A comprehensive framework for mapping the components of rural entrepreneurial ecosystems Brilliant Asmit,Togar M. Simatupang,Bambang Rudito,Santi Novani. Heliyon. Vol. 10 No. 1 (2024).
2023	Understanding Participation in Value Co-Creation and Acceptance of iPosyandu by Extending UTAUT among Community Health Workers Azmii Lathifah,Utomo Sarjono Putro,Fedri Ruluwedrata Rinawan,Santi Novani,Adhya Rare Tiara. CommIT Journal. Vol. 17 No. 2 (2023).
2023	Bibliometric Analysis to A Future Research Direction on Agile Transformation Sidik Darusulistyo,Dermawan Wibisono,Harimukti Wandebori,Santi Novani. -. Vol. 6 No. 2.
2022	Improving Indonesia’s Cross-Border Marketplace Business Through The Value Co-Creation Process Andi Sigit Trianto,Santi Novani. -. 5(1).
2022	Factors Influencing Tourists’ Travel Experience Sharing on Social Media Retno Widiana,Santi Novani. -. 8(1).
2022	The Roles of Customer Perception of Innovativeness and Engagement on Loyalty through Value Co-creation Behaviors: The Case of Food-delivery Service Adinda Toti Paringan,Santi Novani. Binus Business Review. 13/1.
2022	What Influences Tourist' Visit Decision to Coastal Area? A Lesson Learned from Southern Beaches of West Java Kyoichi Kijima,Santi Novani,Retno Widiana,Yonathan Palumian,Cici Cintyawati. The Asian Journal of Technology Management. vol 13 no 1.
2022	Develop a framework using system thinking model on agile transformation in oil and gas company operation: A conceptual framework Sidik Darusulistyo,Dermawan Wibisono,Harimukti Wandebori,Santi Novani. -. -.
2022	Tourists’ Intentions During COVID-19: Push and Pull Factors in Extended Theory of Planned Behaviour Imas Chandra Pratiwi,Santi Novani,Lisandy Arinta Suryana. Pertanika Journal of Social Science and Humanities. Vol. 30 No. 2 (2022).
2022	Tourists' Intentions During COVID-19: Push and Pull Factors in Extended Theory of Planned Behaviour Imas Chandra Pratiwi,Santi Novani,Lisandy Arinta Suryana. -. Vol.30 No.2 (2022).
2022	Improving Local Food Systems through the Coordination of Agriculture Supply Chain Actors Efryta Wulan Anggraeni,Yuanita Handayati,Santi Novani. -. 14/6.
2022	Empowering digital creative ecosystem using problem structuring method and a service science perspective: A case study in Cimahi and Bandung, Indonesia Santi Novani,Cici Cintyawati,Kyoichi Kijima,Valid Hasyimi,Andi Sigit Trianto,Lidia Mayangsari,Dini Turipanam Alamanda,Grisna Anggadwita. Asia Pacific Management Review. Vol xx(22).
2021	The Effect of Product Innovation, Value Co-Creation on Marketing Performance of a SMEs in Covid-19 Pandemic Era Fauziyah Rahmawati,Santi Novani. -. 20(2).
2021	Overcoming the challenge of those new with SSM in surfacing relevant worldviews for action to improve Ruby Hermanto,Utomo Sarjono Putro,Santi Novani,Kyoichi Jim Kijima. Journal of the Operational Research Society. Vol 72 (2021).
2021	The missing element in implementing key account management Ruby Hermanto,Utomo Sarjono Putro,Santi Novani. International Journal of Business Excellence. Vol. 24, No. 3, 2021.
2021	Proposed Service System Improvement for Regional Bank’s Mobile Banking Application using Service Science Perspective Aditya Pratama,Santi Novani. -. Vol. 6 No. 5 (2021).
2021	Examining Experience Economy Dimensions on Virtual Tour Satisfaction and Destination Visit Intention Taffy Ukhtia Panduputri,Santi Novani. -. 4(2).
2021	The Role of Value Co-Creation in ICT-based Service Innovation within Tourism Context Citra Septi Brilliane,Santi Novani,Adinda Farhana. -. Vol 9, No 1 (2021).
2020	Analysis of Perceived Factors Affecting Tourist Satisfaction in Mountain Tourism: A Study in Mount Papandayan, Indonesia Afina Putri Vindiana,Santi Novani,Lidia Mayangsari,Dini Turipanam Alamanda. E-JOURNAL OF TOURISM. VOLUME 7 NUMBER 1 (MARCH 2020).
2020	CULTURAL INFLUENCES ON RISK TOLERANCE: EVIDENCE FOR STUDENTS IN INDONESIA Sudarso Kaderi Wiryono,Mandra Lazuardi Kitri,Santi Novani,Prawira Fajarindra Belgiawan,Marla Setiawati. International Review of Management and Marketing. Vol 10, No 5.
2020	Soft System Methodology Approach: Tourism Conceptual Model as The Identity of Bandung, Indonesia Leo Aldianto,Santi Novani,Grisna Anggadwita,Adi Asmariadi Budi,Christina Wirawan. Business: Theory and Practice. Vol 21 No 1 (2020).
2020	The perspective of Indonesian students abroad, professionals, and Indonesian government of international mobility of Indonesians Tutik Inayati,Utomo Sarjono Putro,Santi Novani. International Journal of Business and Globalisation. Vol 25 No.1 (2020).
2020	What Influences Tourist’ Visit Decision to Coastal Area? A Lesson Learned from Southern Beaches of West Java Kyoichi Kijima,Santi Novani,Retno Widiana,Yonathan Palumian,Cici Cintyawati. The Asian Journal of Technology Management. Vol 13, No 1 (2020).
2019	Collaboration Improvement among Batik Tourism Stakeholders of Surakarta City: A Value Co-Creation Process With Soft System Dynamic Methodology Santi Novani,Yudi Azis,Atik Aprianingsih,Arlavianyssa Pradiva Arru,Utomo Sarjono Putro. International Journal of Business Innovation and Research. Vol.19 no. 3 (2019).
2019	System dynamics model for service quality improvement: a case study of Surakarta tourism, Indonesia Santi Novani,Lidia Mayangsari,Nurtami Prihadi,Yudi Azis. International Journal of Business and Systems Research. Vol. 13 No.4 (2019).
2019	Designing Strategies using IFE, EFE, IE, and QSPM analysis: Digital Village Case Dini Turipanam Alamanda,Grisna Anggadwita,mochamad raynaldi,Santi Novani,Kyoichi Jim Kijima. The Asian Journal of Technology Management. Vol 12 No.1 (2019).
2019	CONCEPTUAL MODEL OF STUDENTS ABROAD’S BEHAVIOUR: AGENT-BASED MODELING APPROACH Tutik Inayati,Utomo Sarjono Putro,Santi Novani,Ilham Fadhil Nurdayat. ASEAN Marketing Journal. Vol. XI • No. 1 • 21-32.
2019	CITY BRANDING VS. CULTURAL BRANDING: TOWARDS A THEORITICAL FOR DEVELOPING BANDUNG IDENTITY Leo Aldianto,Adi Asmariadi Budi,Grisna Anggadwita,Santi Novani,Christina Wirawan. KINERJA. Vol 23 N0.1.
2018	Buying decision factors influencing organic food purchase by young consumers: case of Bandung City, Indonesia Jann Hidajat Tjakraatmadja,Santi Novani,Mikhael Tjhi,Yudi Azis. International Journal of Business Excellence. Vol. 18 No.3 (2019).
2017	Urban Tourism Development for Bandung City, Indonesia: A Preliminary Study Pri Hermawan,Rikantini Widiyanti,Lidia Mayangsari,Santi Novani. International Journal of Business and Society. Vol. 19, No. 1 (2018).
2017	Pengembangan Platform Inovasi dan Kewirausahaan (IES) dengan Menggunakan Perspektif Servis Sains: Studi Kasus LPIK ITB Santi Novani,Lisandy AS,Utomo Sarjono Putro,Suhono HS. Jurnal Manajemen Teknologi. 16(1).
2017	A VIRTUAL CO-CREATION MODEL OF THE HIJAB FASHION INDUSTRY IN INDONESIA Lisandy Arinta Suryana,Lidia Mayangsari,Santi Novani. International Journal of Business and Society. Vol. 18 S2, 2017, 409-424.
2017	A VIRTUAL CO-CREATION MODEL OF THE HIJAB FASHION INDUSTRY IN INDONESIA Lisandy A. Suryana,Lidia Mayangsari,Santi Novani. International Journal of Business and Society. Vol. 18, No. 2 (2017).
2017	Pengembangan Platform Inovasi dan Kewirausahaan (IES) dengan menggunakan Perspektif Servis Sains: Studi Kasus LPIK ITB Santi Novani,Lisandy Arinta Suryana,Utomo Sarjono Putro,Suhono HS. Jurnal Manajemen Teknologi. volume 16 number 1 2017.
2017	Institution modeling within the service ecosystem: evidence-based research of the hijab fashion industry in Indonesia Santi Novani,Ratu Marliana O,Atik Aprianingsih,Chunhui Xu. Journal for Global Business Advancement. Vol. 10, No. 6 (2017).
2016	Website as Co-Created Decision Support System Towards Enhanced Experience of Solo City Tourism Utomo Sarjono Putro,Lidia Mayangsari,Manahan Siallagan,Santi Novani. The Asian Journal of Technology Management. Vol. 9, No.2.
2016	Organisational Studies and Innovation Review Lisandy Arinta Suryana,Lidia Mayangsari,Santi Novani. Organisational Studies and Innovation Review. Vol. 2, no.4, 2016.
2015	Understanding a viable value co-creation model for a sustainable entrepreneurial system: a case study of Batik Solo industrial cluster Lidia Mayangsari,Santi Novani,Pri Hermawan. International Journal of Entrepreneurship and Small Business. v 26/ I 4.
2015	How Consumer's Demographics and Characteristics Influence Lunchtime Eating Behavior?(Case of Undergraduate Students in Bandung City) yuki tsuruya,Takeshi Arai,Santi Novani,Utomo Sarjono Putro,hidetsugu morimoto. Jurnal Manajemen Teknologi. vol. 14 No.2.
2013	Efficiency and Effectiveness of C2C Interactions and Mutual Learning for Value Co-Creation: Agent-Based Simulation Approach Santi Novani,Kyoichi Jim Kijima. International Journal of Business and Management Studies. Vol. 8, No. 9.

Conference Proceedings

2021	A Big Data-Based Platform: A Resilience Strategy for MSMEs During Covid-19 Pandemic Santi Novani,Lisandy Arinta Suryana,Devi Aditiawarman,Annisaa Novieningtyas. The 6th International Conference in Managing on Emerging Market (ICMEM)
2021	Service System Design for A.I. Laboratory: A Service Science Perspective Damarendro Hutomo Putro,Santi Novani,Agnesia Candra Sulyani,Niken Larasati,Hedi Krishna. The 6th International Conference in Managing on Emerging Market (ICMEM)
2021	Decision Analysis for Cleaning Method Selection of 26” HCT Shipping Line Merzahl Merzahl,Santi Novani. The 6th International Conference in Managing on Emerging Market (ICMEM)
2021	Decision Making of Inactive Facilities Decommissioning and Site Restoration Project Alternative Selection by Implementing Combination of Simple Multi-Attribute Rating Technique (SMART) - Analytic Hierarchy Process (AHP) Benny Aryo Jatmiko,Santi Novani. The 6th International Conference in Managing on Emerging Market (ICMEM)
2021	Implementation Of Multi-Objective Decision Analysis And Value Focused Thinking To Improve Decision Quality In Complex Project Hans Rimbualam,Santi Novani. The 6th International Conference on Management in Emerging Markets (ICMEM 2021)
2021	Value Co-creation Process in Agribusiness using Service-Logic Business Model Canvas Approach Santi Novani,Imas Chandra Pratiwi,Lisandy A. Suryana,Kyoichi Jim Kijima. The 3rd International Conference on Education and Service Sciences
2021	Reinventing Sustainable Food Security: A Problem Structuring Method Valid Hasyimi,Utomo Sarjono Putro,Santi Novani,Agung Hendriadi. The 2021 IEEE Conference on Technology Engineering Management and Innovation
2021	Stakeholders Collaboration Towards Food Security Through the Lens of Service Science: An AgentBased Simulation Santi Novani,Manahan Siallagan,Valid Hasyimi,Utomo Sarjono Putro. The 2021 IEEE Conference on Technology Engineering Management and Innovation
2020	Service Performance Improvement of Airport Public Transportation (Case Study of Airport Bus in Terminal 3 Soekarno-Hatta International Airport) Yoko Harianto,Santi Novani. Proceedings of the 1st International Multidisciplinary Conference on Education, Technology, and Engineering (IMCETE 2019)
2019	Value Orchestration Platform: Promoting Tourism in Batik Industrial Cluster Solo1 Santi Novani,Utomo Sarjono Putro,Pri Hermawan. The 6th Indonesia International Conference on Innovation, Entrepreneurship and Small Business 2014
2019	Peer-to-Peer Accommodation Service Process: A Framework of Service Blueprint Anna Riana Putriya,Pri Hermawan,Santi Novani,Utomo Sarjono Putro. The 12th International Conference on Business and Management Research
2019	The Influence of Supplementary Service in Information Process towards Customer Satisfaction in SME Branding Industry Nabila Luthfia,Lidia Mayangsari,Santi Novani,Rendra Chaerudin. 2nd Gadjah Mada International Conference on Economics and Business
2018	Understanding Islamic Urban Women Entrepreneurial Association in Indonesia: A Service Science Perspective Iqbal Fauzi Akbar Firdaus,Utomo Sarjono Putro,Santi Novani,Pri Hermawan,Lidia Mayangsari. The 3rd International Conference on Management in Emerging Markets
2018	Mapping of Coastal Tourism Destination and The Factors Influencing Visitations of Domestic Tourists: A Case of Pangandaran Ibrahim Rashid,Santi Novani,Lidia Mayangsari. The 3rd International Conference on Management in Emerging Markets
2017	CONCEPTUAL MODEL OF STUDENTS ABROAD’S BEHAVİOUR: AGENT-BASED MODELİNG APPROACH Tutik Inayati,Utomo Sarjono Putro,Santi Novani,Ilham Fadhil Nurdayat. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	DATA MINING APPLICATION TO DETECT VIRAL IN SOCIAL MEDIA Brian Al Afwan,Cici Cintyawati,Santi Novani,Manahan Siallagan. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	Readiness To Collaborate Between ITB And Industry: Representative Content Analysis On Faculties’ Strategic Mission Statement Sudarso Kaderi Wiryono,Sita Deliyana Firmialy,Yonathan Palumian,Santi Novani. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	SOCIAL MEDIA AS PLATFORM TO DEVELOP PUBLIC OPINION IN IMPROVING TOURISM IN BANDUNG CITY Prahita Sri Rahayuningrat,Pri Hermawan,Santi Novani,Manahan Siallagan. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	Modeling Institution Within The Service Ecosystem: Service Dominant (S-D) Logic Perspective Santi Novani,Kyoichi Jim Kijima,Manahan Siallagan,Haruki Joh. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	Implementing Key Account Management: The Missing Framework for Managing Change Process Ruby Hermanto,Utomo Sarjono Putro,Santi Novani. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	Value Co-Creation Modeling as a Strategy of Start-Ups Development in The Digital Creative Industry Cici Cintyawati,Manahan Siallagan,Santi Novani. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2017	ONE STOP CAMPUS SUPPORT WITH VALUE ORCHESTRATION PLATFORM Christina Wirawan,Santi Novani,Gatot Yudoko,Yuliani Dwi Lestari. the 2nd International Conference on Management In Emerging Markets and International Conference on Innovation In Business and Strategy 2017
2016	The Relationship between Volunteer Performance with Volunteer Needs Based on Maslow’s Hierarchy in Banana Event Organizer Astrid Wina Lestari,Santi Novani. The 1st International Conference on Management in Emerging Markets 2016
2016	The Redefinition of Potential Market in Hijab Fashion Industry: Both Factor and Cluster Analysis Approaches in Bandung City Lakshmi Dwi Pradhina,Lidia Mayangsari,Santi Novani. The 1st International Conference on Management in Emerging Markets 2016
2016	Defining Factors of Keystone Organization in Hijab Fashion Industry: Case Study of Bandung City, Indonesia Ratu Marlina Oktaviana,Lidia Mayangsari,Santi Novani. The 1st International Conference on Management in Emerging Markets 2016
2016	Understanding the Destination Image of Jalan LLRE Martadinata Bandung: Conjoint Analysis Approach Narendra Radi Muhammad,Lidia Mayangsari,Santi Novani,Pri Hermawan. The 1st International Conference on Management in Emerging Markets 2016
2016	Defining Factors of Keystone Organization in Hijab Fashion Industry: Case Study of Bandung City, Indonesia Ratu Marliana O,Lidia Mayangsari,Santi Novani. The 1st International Conference on Management in Emerging Markets 2016
2016	Identifying The Relationship between Ecopreneur Motivations to Produce Innovative Green Product with Social Entrepreneurs Goals Cynthia Magdalena Anwar,Santi Novani,Lidia Mayangsari. The 1st International Conference on Management in Emerging Markets 2016
2016	Architecture Design of Web Platform Co-creation for Tourism: Case study of Solo City, Indonesia Santi Novani,Manahan Siallagan,Andri Heryandi,Utomo Sarjono Putro,Lisandy A. Suryana,Laksmi Dwi. P,Dewi Riani. The 1st International Conference on Management in Emerging Markets 2016
2016	Problem Solving and Alternative Selection of an Environmental Compliance and Safety Project by Using Kepner-Tregoe and Combination of SMART-AHP Adhia P. Natadikarta,Santi Novani. The 1st International Conference on Management in Emerging Markets 2016
2016	Tourists’ preference of culinary industry: a survey study of Bandung City Dewi Riani,Santi Novani,Lidia Mayangsari,Pri Hermawan. The 1st International Conference on Management in Emerging Markets 2016
2015	Value Co-Creation to Promote Collaboration among Stakeholders to Improve Tourism in Solo: Agent-Based Modeling and Simulation Approach Manahan Siallagan,Santi Novani,Shimaditya Nuraeni,Utomo Sarjono Putro. The 7th Indonesia International Conference of Innovation, Entrepreneurship and Small Business 2015
2015	Multi-stakeholder co-creation Analysis in Smart city Management: An Experience from Bandung, Indonesia Lidia Mayangsari,Santi Novani. The 3rd International Conference on Industrial Engineering and Service Science 2015
2015	Design of self-service technology for passenger shipping transportation service system in Indonesia Tri Ramadhan,Dermawan Wibisono,Reza Ashari Nasution,Santi Novani. The 3rd International Conference on Industrial Engineering and Service Science 2015
2015	Value Co-Creation among Stakeholders in Solo Tourism Development: Service System Science Perspective Nurtami Prihadi,Santi Novani. The 3rd International Conference on Industrial Engineering and Service Science 2015
2015	Value Co-Creation in Solo Tourism by Using Soft-System Dynamics Methodology3 Arlavianyssa Pradiva Arru,Santi Novani. The 3rd International Conference on Industrial Engineering and Service Science 2015
2015	Soft Systems Agent-Based Methodology: Multi-methods Approach Between Soft Systems Methodology and Agent-Based Modeling Santi Novani,Lidia Mayangsari. The 9th International Workshop on Agent-based Approach in Economic and Social Complex Systems
2015	Students decisions after graduation: a perspective using Agent Based Simulation Tutik Inayati,Tus,Santi Novani,Utomo Sarjono Putro,Takeshi Arai. The 9th International Workshop on Agent-based Approach in Economic and Social Complex Systems
2015	A Conceptual Complaint Model for Value Co-creation Process Ratna Hidayati,Santi Novani. The 3rd International Conference on Industrial Engineering and Service Science 2015
2014	Understanding Viable Value Co-Creation Model Toward Sustainable Entrepreneurial System : Case Study of Batik Solo Industrial Cluster3 Lidia Mayangsari,Santi Novani,Pri Hermawan. The 6th Indonesia International Conference on Innovation, Entrepreneurship and Small Business 2014
2014	Batik Solo Industrial Cluster Analysis as Entrepreneurial System: A Viable Co-creation Model Perspective1 Lidia Mayangsari,Santi Novani,Pri Hermawan. The 6th Indonesia International Conference on Innovation, Entrepreneurship and Small Business 2014
2014	Understanding Consumer Decision-making in Tourism Sector: Conjoint Analysis1 Shimaditya Nuraeni,Arlavianyssa Pradiva Arru,Santi Novani. The 6th Indonesia International Conference on Innovation, Entrepreneurship and Small Business 2014
2014	Batik Solo Tourism Cluster Ecosystem: A Qualitative Approach Problem Analysis1 Pri Hermawan,Ghita Yoshanti,Santi Novani,Utomo Sarjono Putro. The 6th Indonesia International Conference on Innovation, Entrepreneurship and Small Business 2014
2014	Platform Development to Support Tourism in Solo: Service Science Perspective Matt Latanzi Tilaar,Santi Novani. Advancement in Information Technology International Conference
2013	Engaging Customers’ Experience through C2C Interaction in Value Co-creation Process: Agent Based Simulation Santi Novani,Utomo Sarjono Putro,Kyoichi Jim Kijima. The 12th International Decision Science Institute and the 18th Asia Pacific Decision Science Institute Conference 2013
2013	An Application of Soft System Methodology in Batik Industrial Cluster Solo by using Service System Science Perspective Santi Novani,Utomo Sarjono Putro. The 5th Indonesia International Conference on Innovation, Entrepreneurship, and Small Business 2013
2013	The Effect of Low Cost Carrier Ariline Service in Create Customer Value3 Vicka Kharisma,Santi Novani. The 2nd International Conference on Industrial Engineering and Service Science 2013
2011	Service Value created by customers’ Information Exchange about Provider: Agent-based Simulation Approach Santi Novani,Kyoichi Jim Kijima. 2011 Annual SRII Global Conference
2011	Service value created by customers' information exchange about provider: Agent based simulation approach Santi Novani,Kyoichi Jim Kijima. 2011 Annual SRII Global Conference
2010	Agent-Based Simulation of Negotiation Process in Citarum River Basin Conflict. Utomo Sarjono Putro,Pri Hermawan,Manahan Siallagan,Santi Novani,Dhanan Sarwo Utomo. Pan-Pacific Conference XXVII
2010	Symbiotic hypergame analysis of value co-creation process in service system Santi Novani,Kyoichi Jim Kijima. 7th International Conference on Service Systems and Service Management 2010
2010	Value Co-Creation Model of Service Innovation: Symbiotic Hypergame Analysis Santi Novani,Kyoichi Jim Kijima. The 54th Meeting of the International Society for the Systems Sciences

Other Publications

2024	Social Decision Systems Science - The Exploration of Entrepreneurial Activities and Innovation in Pangandaran Tourism Area, West Java, Indonesia: Service Science Perspective Kyoichi Kijima,Santi Novani,Ibrahim Rashid,Shimaditya Nuraeni. Chapter in Research Book
2019	Platform Co-creation Untuk Pariwisata Pantai Selatan Jawa Barat Santi Novani,Manahan Siallagan,Yana Dwi Putra,Utomo Sarjono Putro,Lidia Mayangsari,Pri Hermawan. Published Professional Text, Manual, or Technical Guide
2019	IES - Innovation Entrepreneurship System Santi Novani,cytra ria atmanagara,Muhammad Farhan Majid. Published Professional Text, Manual, or Technical Guide
2018	Modul Statistika dengan menggunakan R Santi Novani,Ilham Fadhil Nurdayat,Lidia Mayangsari. Teaching Materials
2018	Collaborative Value Co-creation in the Platform Economy Santi Novani,Cici Cintyawati,Lidia Mayangsari. Chapter in Research Book
2016	Systems Science for Complex Policy Making: A Study of Indonesia Santi Novani. Chapter in Research Book
2016	Systems Science for Complex Policy Making: A Study of Indonesia Kuntoro Mangkusubroto,Utomo Sarjono Putro,Santi Novani,Kyoichi Jim Kijima. Textbooks

Consulting Activities

2019	Workshop Pemanfaatan Digital Platform untuk Usaha Mikro di Pangandaran UKM pangandaran, Dinas Pariwisata Kab Pangandaran
2019	Workshop pembahasan Facet teknologi Knowledge Management PUPR
2018	Workshop Portal Knowledge Management PUPR (Pusjatan)
2018	Workshop on Mind Map and Multi Criteria Decision Making using Analytical Hierarchy Process Pertamina
2015	Agent Based Modeling for Policy Development Ministry of Agriculture
2015	Pendidikan Eksekutif Smart City Pemerintah Kota Bekasi
2014	Co-creation Mining and Energy Department
2013	Proficiency test at Resource and Development PT PERTAMINA
2013	System Dynamic for Policy Development Ministry of Agriculture

Executive Educations

2021	Statistics for Business Training for Corporations provided by PT KB Bukopin
2018	Workshop on Science Based Policy Making Training for Goverment Institutions provided by CCE
2018	Workshop on Mind Map and Multi Criteria Decision Making using Analytical Hierarchy Process Training for Corporations provided by CCE
2018	Business Statistic Training for General Public provided by CCE
2017	Management Leadership Development Program - PT ISS Indonesia Training for Corporations provided by CCE SBM ITB
2017	Integrated Management Development Program - PT Krakatau Steel (Persero) Tbk. Training for Corporations provided by CCE SBM ITB
2016	Management Leadership Development Program - PT ISS Indonesia Training for Corporations provided by CCE SBM ITB
2016	LDP Pelindo 1 - PT Prospero Management Training for Corporations provided by CCE SBM ITB
2015	Pendidikan Executive Smart City Training for NGOs provided by Smart City Community

Editorial & Review Activities

2018	3 article(s) in Jurnal Manajemen Teknologi
2018	International Journal of Business and Globalisation. Editorial Duties with Journal (Managing Editor)
2017	1 article(s) in The Asian Journal of Technology Management
2017	2 article(s) in Jurnal Manajemen Teknologi
2016	1 article(s) in Jurnal Manajemen Teknologi
2016	1 article(s) in Asian Journal of Management Science and Applications
2016	Systems Science for Complex Policy Making: Study of Indonesia. Book Editor
2014	1 article(s) in Jurnal Manajemen Teknologi
2013	3 article(s) in Jurnal Manajemen Teknologi
2013	1 article(s) in The Asian Journal of Technology Management

Supervision of PhD Students

2019	A Proposed Initiative Model for Communication Service Providers to Enter Over-The-Top Business School of Business and Management, Institut Teknologi Bandung Examiner
2019	Co-Innovation in The Music Industry School of Business and Management, Institut Teknologi Bandung Examiner
2019	INDONESIAN SCIENTISTS AND ENGINEERS MOVEMENT ABROAD: HYBRID MODEL APPLICATION OF SYSTEM DYNAMICS AND AGENT-BASED SIMULATION SBM ITB Co-Promotor
2018	Analysis of Risk in Dairy Supply Chain: An Agent Based Modelling Approach School of Business and Management Examiner
2018	Policy Development for The Energy Mix in Indonesia Using System Dynamics School of Business and Management Institut Teknologi Bandung Examiner
2017	A Behavioral Multi-Agent Model for Collaborative Transportation School of Business and Management Institut Teknologi Bandung Examiner
2016	A Network Perspective on Business Model Innovation in The Music Industry School of Business and Management Institut Teknologi Bandung Examiner
2016	Social Interaction in Rice Price Transmission: A Retroductive Approach School of Business and Management Institut Teknologi Bandung Co-Promotor
2015	The Model of effective Informal Learning of Multigenerational Teams School of Business and Management Institut Teknologi Bandung Examiner

Other Activities

2012	Manajemen Inovasi PT. Pertamina
2010	Developing Decision Support System for President President's Delivery Unit for development monitoring and oversight
2015	How Integrated Smart Policy (Co-creation) Influence The Quality of Life of Bandung City: System Thinking Perspective LPIK ITB
2015	Mapping of Statistical Approach for Business and Management Research SBM ITB
2014	Leading to Change (Grow your team to grow your business) LIPI
2018	Knowledge Management Awareness Puslitbang Sumber daya Air
2018	Knowledge Management Awareness PUPR
2019	Workshop Berpikir Siistem SMPN 5 Surakarta
2014	Forum Knowledge Sharing (FKS) tentang Peran Litbang ESDM dalam Membangun Ekonomi Berbasis Pengetahuan Badan Penelitian dan Pengembangan Energi dan Sumber Daya Mineral
2016	Chiba Institute of Technlogy
2015	Tokyo Institute of Technology
2016	Tokyo Institute of Technology

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